Contact
Contact us
Contact us
Should you have any questions, comments or inquiries, please don't hesitate to contact us. We are here to help in any way we can.
- Phone+385 95 812 7032
- Emailinfo@sunapartments.eu
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Frequently asked questions
What are check-in and check-out times?
Check-in is between 16:00 and 22:00, check-out is until 10:00. Please let us know your expected arrival time.
How do I make a reservation?
Send an inquiry through the calendar of the apartment you like; availability and rates are provided upon inquiry. A 30% deposit is payable by bank transfer no later than 30 days before arrival. The reservation is confirmed upon receipt of the deposit. If the deposit is not received by that date, the reservation is automatically cancelled. The remaining balance is payable upon arrival.
Which payment methods do you accept?
Payment is accepted by bank transfer or in cash upon arrival. Credit cards are not accepted.
What is the cancellation policy?
Cancellations made at least 30 days before arrival are free of charge. For cancellations made less than 30 days before arrival, a fee equal to 30% of the total price applies.
Are pets allowed?
Unfortunately, pets are not allowed.
Is smoking allowed?
Smoking is not allowed inside the building.
Do you have a baby cot and high chair?
Yes, a baby cot and a high chair are available free of charge on request.
When are the pool, spa and terrace open?
Outdoor pool 9:00 – 22:00, sauna and jacuzzi 9:00 – 21:00, lounge and rooftop terrace always open. Quiet hours are from 22:00 to 8:00.
Can I charge my electric car?
Yes. There is a Type 2 charging station (max. 11 kW) at the house. You can also use your own charger on a standard Schuko socket.